Cancellation & Refund Policy

This policy explains how cancelling a paid Tradedge Labs plan works and when we give refunds. It is part of our Terms of Service.

1. Plans and renewal

Plus is billed monthly or yearly, in advance, through our payment provider (Stripe). A subscription renews automatically at the end of each billing period until you cancel. The price and billing interval are shown on the payment page before you pay.

2. Cancelling

You can cancel at any time from Settings → Plan & Billing → Manage subscription. Cancelling stops the next renewal. You keep Plus until the end of the period you have already paid for, and then your account returns to the Free plan. Your journal and your trades are not deleted when a plan ends.

3. Refunds

Because you keep full access until the end of the period you paid for, we do not give refunds or credits for partial billing periods, unused time, or a plan you forgot to cancel before it renewed.

We will refund in full:

• a duplicate charge, or a charge in the wrong amount;
• a renewal charged after you had cancelled, where our system failed to stop it;
• a period in which a paid feature was unavailable for most of the period because of a fault on our side.

Any other refund is at our discretion. Ask, and we will look at it.

4. How to ask

Email support@tradedgelabs.com from the address on your account, with the date and amount of the charge. We aim to reply within two business days. An approved refund goes back to the original payment method; your bank may take 5–10 business days to show it.

Please contact us before disputing a charge with your bank — it is usually the fastest way to resolve it.

5. Price changes

If the price of your plan changes, we will tell you by email at least 30 days before the change applies to your next renewal, so you can cancel first if you wish.